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VYKLA PROXY COMPLIANCE & GOVERNANCE

99.9% Uptime SLA & Refund Guarantee

Effective Date: November 2026 · Domain: proxy.vykla.com

1. 99.9% US Gateway Availability Guarantee

Vykla Proxy guarantees 99.9% monthly TCP gateway availability across our US cellular and residential corridors, backed by Smart Auto-Heal (<200ms) upstream session failover.

2. Zero-Risk Replacement & SLA Credit

If any dedicated port fails to deliver a verified clean US ASN exit (0/100 Gatekeeper standard) or experiences unscheduled downtime exceeding 15 minutes, customers receive an instant port replacement or 2x pro-rata workspace credit.

3. Transparent Refund Policy

Unused workspace wallet deposits and newly provisioned passes that experience verified technical incompatibility within the first 2 hours of activation are eligible for full credit restoration or payment reversal upon request.